FAQ's

• What about shipping?

• Is the return shipping included?

• How do I charge the system?

• Do I pay for the extra days when it arrives before my rental starts?

• What area is covered in the maps City Navigator 2009?

• What area is covered in the European Maps?

• What map area is in the StreetPilot c330?

• What is a retired rental unit that is being sold?

• What are the refurbished units?

• What about shipping?

  We ship your rental (with at least 3 working days notice) by Priority mail.

  We ship your rental (without 3 working days notice) by Express mail.

  The actual decision is up to you. You select the shipping preference when you check out. By default, it is set to Priority Mail.

   

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• Is the return shipping included?

  No, but there is a very good reason. You are responsible for the unit from the time it is delivered through the time you return it. If we pre-paid the return postage, you could just drop it in a mailbox, but would have no proof that you did so.

  We provide a pre-addressed return envelope, Without the postage.

  When you take it to the post office to ship it back, simply pay the postage and get your receipt with a tracking number. You do not need to pay the extra fees for insurance.

  At this point, your responsibility ends. In the event that we do not receive the return, we will contact you for the information on the receipt.

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• How do I charge the system?

  Normally, the unit is running of the power through the cigarette lighter outlet in the vehicle. When the unit is turned off and plugged into a live outlet, it will charge the battery. When it is being charged, it will display "Charging Battery" or a similar message. When the battery is fully charged, it will display "Charging Complete".

  If the screen is blank, touch the screen to see if a message appears. If the screen is blank, it is probably not connected to a live power source.

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• Do I pay for the extra days when it arrives before my rental starts?

  No. You are free to begin using the unit as soon as it arrives. We want you to be familiar with it before your travels begin. You pay only for the days designated in your rental order.

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• What area is covered in the maps City Navigator 2009?

  You can view the actual map coverage area interactively at: http://www8.garmin.com/cgi-bin/mapgen/webmap.cgi?p=21299201&u=1&z=2&w=480&h=360&rz=0&k=1&sc=1

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• What area is covered in the European Maps?

  You can view the actual European map coverage area interactively at:

  http://www.garmin.com/cgi-bin/mapgen/webmap.cgi?p=18612225&u=1&z=2&w=480&h=360&rz=0&k=1&sc=1

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• What map area is in the StreetPilot c330?

  The United States, Canada, and Puerto Rico.

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• What is a retired rental unit that is being sold?

  We purchase our rental units, and rent them out, for a very low number of rentals, to recover our purchase cost.

  At the end of this period, we offer them for sale at very low prices. Sometimes even lower than what you would pay for a rental.

  These units are all very well maintained. They are checked thoroughly each time they are rented, and again when they are returned. And, yet again when they are sold.

  They have virtually no known problems, defects, flaws that we are aware of. If we do encounter a unit that does have a problem, it will be revealed in the units description.

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• What are the refurbished units?

  Refurbished units are units that have entered the marketplace and have been returned for any of a number of reasons, ranging from a missing instruction book to perhaps a damaged screen. These have all been repaired as needed and are thouroughly checked out. We corrently have 20 of these (6/20/08) and have even installed the 2009 maps on them. They carry the same warrantee as the new units.

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