FAQ's

How do you ship the order?

We normally ship orders by Priority Mail, or if necessary, Express Mail.

Larger orders may be shipped by a different carrier.

Saturday is considered a working day for the US Postal Service.

Sundays and Holidays are not.

Priority Mail offers 2 to 3 working day delivery anywhere in the United States.

It is delivered with the normal mail delivery.

The 2 to 3 day delivery is generally reliable, but it can, and has, taken longer.

Express Mail offers next working day delivery nearly anywhere in the United States.

It is delivered seperately by 3:00 PM.

The next working day delivery is generally reliable, but it can, and has, taken longer.

By default, the shipping method is set to Priority mail.

It can be changed to Express Mail at check out.

Other shipping methods including FedEx and UPS are available on a per order basis.

Please contact us for details.

How do I return the rental?

Single unit orders are shipped with a pre-addressed envelope to use to return the rental to GPSRentals. This envelope does not have the postage prepaid.

You are responsible for the unit from the time it is delivered through the time you return it. If we pre-paid the return postage, you could just drop it in a mailbox, but would have no proof that you did so.

When you take it to the post office to ship it back, simply pay the postage and get your receipt with a tracking number. You do not need to pay the extra fees for insurance.

When the post office accepts the package, your responsibility ends. In the event that we do not receive the return, we will contact you for the information on the receipt.

You can ship the rental back by another method if you prefer, but once again, be certain to get a tracking number.

Back To Question List

Is the return shipping included?

No, but there is a very good reason. You are responsible for the unit from the time it is delivered through the time you return it. If we pre-paid the return postage, you could just drop it in a mailbox, but would have no proof that you did so.

We provide a pre-addressed return envelope, Without the postage.

When you take it to the post office to ship it back, simply pay the postage and get your receipt with a tracking number. You do not need to pay the extra fees for insurance.

At this point, your responsibility ends. In the event that we do not receive the return, we will contact you for the information on the receipt.

Back To Question List

How do I charge the system?

The unit is normally running on the power provided through through the cigarette lighter outlet in the vehicle. When the unit is turned off and plugged into a live outlet, it will charge the battery. When it is being charged, it will display "Charging Battery" or a similar message. When the battery is fully charged, it may display "Charging Complete".

If the screen is blank, touch the screen to see if a message appears. If the screen is blank, it is probably not connected to a live power source.

Back To Question List

Do I pay for the extra days when it arrives before my rental starts?

No. You are free to begin using the unit as soon as it arrives. We want you to be familiar with it before your travels begin. You pay only for the days designated in your rental order.

Back To Question List

What is a retired rental unit that is being sold?

We purchase our rental units, and rent them out, for a very low number of rentals, to recover our purchase cost.

At the end of this period, we offer them for sale at very low prices. Sometimes even lower than what you would pay for a rental.

These units are all very well maintained. They are checked thoroughly each time they are rented, and again when they are returned. And, yet again when they are sold.

They have virtually no known problems, defects, flaws that we are aware of. If we do encounter a unit that does have a problem, it will be revealed in the units description.

Back To Question List

What are the refurbished units?

Refurbished units are units that have entered the marketplace and have been returned for any of a number of reasons, ranging from a missing instruction book to perhaps a damaged screen. These have all been repaired as needed and are thouroughly checked out. We corrently have 20 of these (6/20/08) and have even installed the 2009 maps on them. They carry the same warrantee as the new units.

Back To Question List